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This comes with a trigger warning. Because it’s good to think about triggers. Triggers help people act, and whether that’s to change...

Before you get offended I’ve ended up going down a bit a  #Herzberg  Hygiene/Motivator rabbit hole… A good example is Amazon - they are a...

I was working for a housing association and I got a call on a Sunday afternoon to say that one of our tenants had been killed in their home.

I understood that transformation doesn’t sit in a bubble. Any new change will always be influenced by what happened before, whether the last

We’re critical in shaping public perception and managing crises, and it’s part of the job to be overlooked. No comms or PR pro wants to be t

Is it too much to ask for a little ownership in decisions? Is it too much to ask for a company to say "If we have to pay this extra tax, we

Sometimes spin is everything. My (late) great-uncle Pat always told people "I beat Geoff Capes".